. Vonage 2nd line. Virgin Media engineer installation. Home Phone. Sorry to hear of the install delay caused by the wall. Entertain me; Broadband Deals. Subscribe to RSS Feed; Mark Topic as New;. Networking and WiFi. Basically it sends power back up the TV aerial to power the amplifier up above. Entertain me; Broadband Deals. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I don’t it is fibre cable. 3 weeks ago. The cable in the second picture is the one you need to connect too. It has two outputs on the left of the wall box. . No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Some VM installations do not have an internal wall box, just a trailing lead. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Adduxi. on 17-10-2022 15:06. The cable could be hidden within, or behind, furniture. Entertain me; Broadband Deals. Teki Screwfix Select. If you really need to take them off, just use a screwdriver to unscrew the screws. A Ti-Vo was installed in one of the upstairs bedrooms. RedTomato said: I removed my Virgin cable about a month ago. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Learn more. My previous sky microfilter attached here. #1. The closest I could find was this, which. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. 22-12-2022 19:19 - edited 22-12-2022 19:20. Apart from the set up, he clearly explained the current situation and how it works. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. Check outside for the omnibox (brown or grey) and trace the cables to the inside. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Tried to connect it but unfortunately there is no wall socket at all in property. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an. This video will show you how to install a Virgin Media extension cable. The Openreach sockets do not work for Virgin Media. Connector cable for v6 boxSolved: external brown box Solved: re: broken external brown. Sorry to hear of the lack of wall socket on the inside of your property. Hi there I moved house with my family and we wanted to move to Virgin Media. The cable could be hidden within, or behind, furniture. Mobile Your Account. Tudor. Entertain me; Broadband Deals. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsPush the white cable (from the old Hub) into the back of the new Hub. Switched On. If no joy, try the pre-install team - 0800 0521734. The wall box may be branded with the logos of an old cable TV company (not VM). Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. They'll then install a fibre socket inside. Some properties do not have a wall socket, only a cable. The openreach socket can take a landline cable or an ethernet cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. Virgin Media; My Virgin Media; Shop; Help;. We would like to show you a description here but the site won’t allow us. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. 168. Sometimes there is no wall box, just a trailing cable. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. The problem is the Hub is in my Study and the - 4964746. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Trouble shooter. Engineer visit. That is a rooftop aerial outlet for Freeview TV. Tudor. 9 to th. 1 ACCEPTED SOLUTION. Fortunately potentially destructive surges are extremely rare. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Explain what needs to be done and book an engineer visit. Verify that the white cable is securely connected to the Virgin Media wall socket. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. But its still failing to get any connection (i think i. My order is p. The new ones are just screws, the old style Telewest ones are like star shaped head. 19 minutes ago. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Virgin will not remove them. Kindest regards,. If however the socket itself has been removed you will need assistance. So you can either unscrew this one & push on the connector provided in the Quick Start pack. log into hub3 - 192. There’s even no BT wall socket. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi, I have ordered a self installation kit for broadband and landline. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. They can arrange for an engineer to come to the property to complete the installation. Re: Moving virgin media wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Back a step. Virgin no longer supplies FM Radio service via its cable so you won't be able to get that (assuming you wanted it) even though one of the terminals on the main box is labelled 'FM'. But the coaxial cable came with the kit is cable con 4. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Can anyone please help me. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sorry to here you are having to wait a bit longer to get the services installed. Forum; Apps. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. A modern (NTE5) BT master socket fits in a normal plug-sized recess in the wall and contains a standard telephone socket directly connected to the incoming BT phone cable and a plug (built into the lid) which connects the house wiring to this. Mark as New; Bookmark this message; Subscribe to this message; Mute;. master phone socket. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Call the Pre-installation and delivery team on 0800 052 1734. Security matters. 1 Mar 2016. If it’s damaged or not working correctly, it could be causing your internet issues. If you have more than one located on different floors, try to place one directly over the other. Stream from Virgin Media. Luckily, most newer computers have one already. Plug the cables into the Hub. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Virgin will not remove them. Tudor. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. on 03-08-2020 18:05. I wanted. If I couldn't get the proper wall socket, the internet is not going to be set up su. on 21-02-2023 19:59. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Account - Mobile. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Can see - 5322120. Forum Team. This is where your broadband signal is strongest. The cable(35148) currently runs from the outside wall, along a skirting board for 3. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Especially big thanks to the engineer, Mr. The proper and safe way is to call for technician visits to disconnect and reconnect. Hi , Welcome to our Community Forums and thanks for your post. A network adapter – you’ll need this for every computer you want to connect. No Virgin Media Wall Socket on 13-04-2022 14:47. The cables from the external box lead to a Bt open reach socket and a blank socket. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Rob (Engineer ID XX346), who is really kind and helpful. . I don't have an outside box at all. Pop them out and see. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. So tiny joule protectors must be safe. cheshire_man. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Switched On Families. Rob. Virgin Mobile. My Virgin Media App. Options. )In this video, I am showing the sta. In any event, you may want to tidy up the cables anyway, in which case you should get a VM tech in to fit a proper wall box etc. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. But I have no Virgin Media Wall socket in my house. Room 1 - install a twin RJ45 socket on the inside wall by the router. Let me know how you get on! Kind regards, Serena Post a photo of the "wrong" socket please. Very poor advice. Installing and configuring your kitYou can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. 29-12-2022 20:58 - edited 29-12-2022 21:00. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. In response to robertdwhite. There are 10 types of people: those. . To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. The connector with the yellow label looks like your VM connection, the other two look like satellite. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. All forum topics; Previous topic; Next topic; 14 REPLIES 14. You need to go outside and locate the brown or grey omnibox on the wall. Go to virginmedia. Mobile Your Account. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. can someone contact me about moving a TV point please. For a wires-free alternative, you could use a cordless phone setup. Don't touch it. Phone. Options. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. Security matters. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. We would like to show you a description here but the site won’t allow us. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hi, Same problem here. Sometimes there is no wall box, just a trailing cable. You need to go outside and locate the brown or grey omnibox on the wall. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freePerfectly safe to remove it. No virgin media socket in Networking and WiFi yesterday;Re: No virgin media wall socket in QuickStart, set up and connections Sunday; Wi-Fi extenders and networking in house in Networking and WiFi Saturday; Booster Plug blown in socket in Networking and WiFi Friday; Needing a wall socket fitting to suit my new hub 4 in QuickStart, set up and connections Friday; WiFi in Networking and WiFi FridayWe would like to show you a description here but the site won’t allow us. Tried the virtual assistant but it didn’t prove helpful. A master socket is the main socket for the phone line in your home, not an extension socket. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. VM BB TV Landline. Virgin Media; My Virgin Media; Shop; Help;. Mobile Your Account. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Not all properties have a socket. That is the missing power supply. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. to be phone lines. Also available from the likes of Screwfix, Homebase, Toolstation etc. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayIf you don't have the cabling then call the pre-installs team on 0800 052 1734. on 30-12-2022 13:33. Step 4. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Security matters. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. 1) remove the attenuator from the existing cable, plug it into back of hub. I need an engineer to come out and take a look at the white box they installed on the inside of my property when they installed my services - it’s come away from my living room wall and is hanging off and it needs to be re attached which I can’t do myself - tried calling but I don’t have the time to sit in the long queues. Both your fibre cable and Wi-Fi router will be plugged into this. . If it is a loose cable only, you will need one of these to connect the Quickstart cable. You may need to use the. If it is a loose cable only, you will need one of these to connect the Quickstart cable. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. signed up and was given the option of self installation. You can get a small female to female connector at B&Q/Amazon to join two cables together. Virgin Media FTTP. But I. If you really need to take them off, just use a screwdriver to unscrew the screws. com. That is the correct fitting, it should push on unless its too loose inside the large housing. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. It could be that a previous owner has cut the cabling out. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. The cable could be hidden within, or behind, furniture. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoMobile Your Account. on 27-01-2023 17:22. I cannot find the virgin box inside my house but can find a Telewest box. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. . #12. 1. Even sitting in the room above the router, the WiFi was dreadful. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. We would like to show you a description here but the site won’t allow us. My VM Router is is my office adjacent to hall. It works fine and my router (which is the black box in Picture 2),. , , Virgin Media. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. on a domestic hub you look at the values thus. 168. -a power cable for the hub's adapter. Indeed, I just took further photos which may help illustrating. Solved: We have the quickstart pack but. This should then allow you to attach the connector that came with your 'Quick Start' kit (which should just push fit onto the adapter). Plug the cables into the Hub. Browse Virgin Media Virgin Media Community. Do a Google search on. ahhh the rubbish that is CS - you could try this. Project Lightning is Virgin Media’s latest expansion of their network,. 0 Kudos. . Speed11-11-2022 12:53 - edited 11-11-2022 12:58. If there. There should then be. I have tried to contact vm but I don’t have a landline number so they w. However, I do not have any of the specified wall sockets available. Let me know how you get on! Kind regards, SerenaPost a photo of the "wrong" socket please. It is likely you will be waiting a few days. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If there is one you need to trace it back to the wallbox outside where it will connect to a. I can only find the TV socket. However, as I have been trying to set this up, I noticed that I - 5055231Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. This is designed to push over the existing screw connector the outlet has. There should be a wall mounted box somewhere inside that has an F socket on it. I'm sorry to see you're struggling to find the connection which leads in to the property. I unscrewed it and there is a male isolator inside the box. Thank you. . Some photos would help us. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. There must have been a previous installation or you would not have been offered a self install. Got my virgin media self install kit but I don't have a virgin socket. The engineer will bring everything needed to install your Virgin Media services on your chosen day. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Kain, regarding your question: I am looking to: 1. If I ever want to switch to Virgin Media in the future for Internet and TV, what materials do I need so I can prepare installation around the house?24 Jan 2007. Look for the omnibox outside and trace the cable inside. The second two black cables are from a satellite dish, used by. I've looked for an external box but cannot. I was never asked if I had a wall box. Customer since 1993. I don't have a virgin media wall socket and this is stressing me out. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Browse Virgin Media Virgin Media Community. Excludes. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. But I also guess that from the external wall to to the internal wall, the coax will not be affected if you did wish to add an. Try taking the cover off to see if there is a cable inside with a plug on the. Past occupiers of your property may have removed. As part of this to make sure it is a. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. I don't see a virgin media wall socket. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Only Virgin Media kit can. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. It is surface clipped usually. Wall Socket. Checked every room in the new house but there were none. on 12-01-2023 10:45. Account - Cable. Everything is converted to specialised triple screened coaxial cable. Virgin Fibre Areas only. I don't work for Virgin Media. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 4 out of 5 stars. In response to Jonny-M. on 12-01-2023 21:04. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. I have the old virgin media wall socket. Installing and configuring your kitThere may be a coax cable lurking behind those two blanking plates. Wiring diagram for virgin mediaVirgin media tv v6 box isn't losing one of its best features yet Productivité comédie gonfler box internet fibre subvention impliquerVm cable to fibre upgrade experience?. No photo attached. 9. In the worst case that might be compensation to a neighbour for their loss of service. Installing and configuring your kitWhen it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. on 22-10-2022 20:58. We do not have an internal VM box to plug the round ended cable into. Back a step. com and book a technician. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. I was told when purchasing the broadband package that fi. I'm currently renovating my living room, including the electrics. So, a 50 minute broadband, TV and phone. Mobile Your Account. VM BB TV Landline. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. You should see a cable going through the wall and if you trace this inside, you should get the cable. You need something called a barrel to connect the two. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023 I think there’s something missing to the Virgin Media wall socket in my flat. Superfast Fibre Plus I am in rented accommo. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. This video will show you how to install a Virgin Media extension cable. --. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Hello sophieboulter1. Old Virgin Media box and poor signal. We would like this to be re-located please into our living room on ground floor. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),.